Stavridis, Stefanos, and Filippos Tsimpoglou. “EFQM in Academic Libraries: The Application of a Quality Management Model at the University of Cyprus Library”. LIBER Quarterly: The Journal of the Association of European Research Libraries 22, no. 1 (May 18, 2012): 64–77. Accessed April 11, 2026. https://testplatform.openjournals.nl/liberquarterly/article/view/10878.